TEL: 079 874 6967

FREQUENTLY ASKED QUESTIONS

1

WHAT KIND OF SERVICES DO YOU OFFER?

Our personnel are trained to offer a wide variety of services and solutions. We handle key and lock repairs as well as key duplications and re-keying services. 

We also have emergency lockout services for those situations where you’ve either lost your keys or you’ve locked yourself out of your own home.

2

WHAT IS RE-KEYING, AND WHAT ARE ITS BENEFITS?

Re-keying is a process which modifies the tumbler pin combinations within a lock’s cylinder. The purpose behind this process is to allow the lock to accept a new key, and consequently render the old one useless and obsolete.

The main benefit behind re-keying is that it allows you to replace existing keys with new ones. This is a particularly useful service if several copies of your key have fallen into the wrong hands, or if someone has broken into your home using a counterfeit copy of your key. In short, re-keying is a prudent precaution against ineffective locks.

3

IS IT POSSIBLE TO CUT A NEW KEY BASED ON ITS NUMBER ALONE?

Most keys are cut based on the code numbers of the locks that they’re supposed to open. This is the standard approach for vehicle keys, padlock keys and most other types of keys. In short, a key’s number code is not really necessary.

4

WHAT DO I DO IF I LOSE MY KEYS?

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5

WHAT ARE RESTRICTED KEY SYSTEMS?

In theory, restricted key systems refer to special security protocols that prevent unauthorized individuals from making duplicate copies of your personal keys. 

To do this, most restricted key systems employ special signatures and ID which prevent unauthorized locksmiths from reproducing a copy of your key. Furthermore, restricted key systems also record the total number of keys made for your locks, so as to prevent security problems later on.

6

DO YOU OFFER EMERGENCY SERVICES?

Yes, we do. Emergency services are those kinds of services which are available beyond normal business hours, including weekends and certain holidays. These services are generally designed for those situations where your locks aren’t working or you can’t find your keys. 

These services are also useful for emergency situations, like burglaries or natural calamities. So if you’ve accidentally locked yourself out of your own home, car or safe in the middle of the night, give us a call and we’ll do our best to respond as soon as possible.

7

DO YOU OFFER MASTER KEY SERVICES?

Yes, we do. Master keying is a special security systems where a single “master” key is designed to open an entire set of locks, each of which also have their own corresponding keys. 

What this means is that although each lock has its own unique key, they are all compatible with the master key. This service is quite useful for business owners and people who have a lot of locks in their homes.

8

WHAT OTHER SERVICES DOES YOUR COMPANY OFFER?

Aside from these basic services, it’s also worth mentioning that we offer advice to our customers. Our locksmiths and personnel are always eager to answer any questions that you may with regards to our company and its services. So if you have any questions, feel free to ask away.
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